| Chapter
Overview
|
|
| 12.1 |
Overview
| 12.1.1 |
Role of the
end user |
| 12.1.2 |
Determining
whether the problem is hardware or software related |
| 12.1.3 |
Fixing the
software |
|
|
| 12.2 |
DOS Troubleshooting
Issues
|
|
| 12.3 |
Common Windows Operating
System Problems
| 12.3.1 |
Troubleshooting
setup (installation) problems |
| 12.3.2 |
Troubleshooting
startup (booting) problems |
| 12.3.3 |
Windows
memory usage problems |
| 12.3.4 |
Windows OS
missing/corrupt .DLL or .VxD files |
| 12.3.5 |
System
lockup errors |
| 12.3.6 |
Troubleshooting
shutdown problems |
|
|
| 12.4 |
Window 9x
Troubleshooting Problems
| 12.4.1 |
Upgrade
issues |
| 12.4.2 |
Error codes
and startup messages |
| 12.4.3 |
Windows 9x
Startup Modes |
| 12.4.4 |
Windows 9x
error log files |
| 12.4.5 |
Windows
Virtual Memory errors |
|
|
| 12.5 |
Using System Tools and
System Editors to Troubleshoot Windows 9x/2000
| 12.5.1 |
Using
system tools |
| 12.5.2 |
Using
Windows Device Manager to troubleshoot |
| 12.5.3 |
Using
Windows system editors |
|
|
| 12.6 |
Windows 9x/2000 Registry
Problems
|
|
| 12.7 |
Windows NT4/2000
Troubleshooting Problems
| 12.7.1 |
Windows
NT/2000 installation problems (Review) |
| 12.7.2 |
Windows
NT/2000 upgrade issues |
| 12.7.3 |
Windows NT
Startup Modes |
| 12.7.4 |
Windows
2000 Startup Modes |
| 12.7.5 |
Windows
2000 Recovery Console |
|
|
| 12.8 |
Troubleshooting
Applications
| 12.8.1 |
Troubleshooting
DOS applications |
| 12.8.2 |
Troubleshooting
NT/2000 applications |
|
|
| 12.9 |
Windows Data Backup and
Recovery
| 12.9.1 |
Windows
registry backup and recovery tools |
| 12.9.2 |
Windows
data and application backup and recovery tools |
| 12.9.3 |
Types of
data backup procedures |
|
|
| 12.10 |
Windows-Specific Printer
Software Problem Troubleshooting
|
|
| 12.11 |
Windows-Specific
Networking Software Connection Troubleshooting
| 12.11.1 |
Error
messages |
| 12.11.2 |
Incorrect
parameter setting/switches |
| 12.11.3 |
Incorrect
protocols or protocol properties |
| 12.11.4 |
Incorrect
client or client properties |
| 12.11.5 |
Missing or
incorrect bindings |
| 12.11.6 |
Incorrect
service selection |
| 12.11.7 |
Incorrect
primary network logon settings |
| 12.11.8 |
Incorrect
computer name or workgroup name |
| 12.11.9 |
Network
troubleshooting software utilities |
|
|
| 12.12 |
Windows 9x/NT/2000 Help
| 12.12.1 |
Help and
Troubleshooting files |
| 12.12.2 |
Troubleshooting
and information resources |
|
|
| Chapter Summary Chapter Quiz
|
|