Chapter 11: Troubleshooting PC Hardware

Outline:

Chapter Overview
11.1 Troubleshooting Basics
11.1.1 Overview
11.1.2 Identify the problem (Step 1)
11.1.3 Gathering information (Step 2)
11.1.4 Developing a solution (Step 3)
11.1.5 Implementing the solution (Step 4)
11.1.6 Is the problem resolved? (Step 5)
11.1.7 Documenting the solution (Step 6)
11.1.8 Troubleshooting tools and aids
11.1.9 Diagnostic software
11.1.10 Power issues
11.1.11 Electrostatic issues
11.1.12 Disposal actions
11.1.13 Material Safety Data Sheet (MSDS)
11.2 Troubleshooting the Hardware Box
11.2.1 Overview of field replaceable units (FRUs)
11.2.2 POST errors
11.2.3 CMOS/BIOS errors
11.2.4 Motherboard-related errors
11.2.5 CPUs
11.2.6 RAM
11.2.7 Cable issues
11.2.8 Ports
11.2.9 The video system
11.2.10 Secondary storage devices
11.2.11 Sound cards
11.2.12 Power supply issues
11.2.13 Box cooling issues
11.3 Peripheral Devices
11.3.1 Input devices
11.3.2 Output devices
11.3.3 SCSI interface issues
11.3.4 Internet/network access devices
Chapter Summary

Chapter Quiz