5.6 Troubleshooting the Installation Process
5.6.4 Adding software drivers
Device drivers now give PCs the ability to add a wide variety of devices to the system. A device driver is software specially designed to enable the computer to "see" the hardware or devices installed within the system. Such devices include CD-ROM drives, hard drives, and expansion cards. They can also include an external device such as a mouse or keyboard. Sometimes all the problems following an installation of Windows OS are simply linked to the absence of the appropriate device drivers. The device driver not only allows the basic system to recognize the presence of a device, but actually enables it to work with the device (or interface). Although the process for installing devices/equipment and their drivers in a PC has become increasingly easy, the technician must still be able to install whatever drivers are necessary. There are generally two ways to install a device driver to the computer:
  • Auto-detect and install from Windows 98 stock drivers – The new card or device should already be installed in the system before this procedure is run. Take advantage of the Windows 98 drivers installation wizard to auto-detect and install the hardware device. The Wizard is a program specially designed to show a series of screens that guide the user through hardware setup steps. Normally, the first user-selectable screen option is to use the AutoDetect function. Once the AutoDetect option is selected, a hardware detection progress indicator bar at the bottom of the monitor screen appears. When it completes the operation, the Wizard will publish which hardware Windows has found that can be installed, and the installation can proceed. However, if the Wizard does not detect the hardware, attempt to locate the device in the wizard's list of supported devices.
  • Using the OEM installation disk or CD – The Original Equipment Manufacturer (OEM) is the vendor responsible for the final packaging of computer hardware, including the drivers, for the market place. The only other option for installing hardware devices is to obtain an OEM disk or CD for the device that has the drivers. Unfortunately, not all such driver disks have an Auto Start function. There are usually two ways to proceed:
    • Click the Have Disk button and supply the file location to complete the installation process.
    • Click Start and Run and Browse and locate the setup disk or the CD and select the setup, or install program. After the program is located and the path appears on the Run window, click OK to start the driver installation. Readme.txt contains important information and can be found on the floppy disk or CD.

The main advantage in using the OEM driver disk is that the drivers are likely to be more current than those that are included with the Windows setup files. Stock drivers (prepackaged with the Windows 98 installation CD) may be outdated relative to the current version of the device being installed. When the driver installation is complete, the system must reboot to activate or make the new changes take effect in a Windows 98 system. After every hardware installation, it is important to update device drivers to ensure maximum performance.

Lab Activity  (PDF, 10 KB)
  In this lab, students will be able to install the driver for a rollerball mouse. The same process is used when installing any new device on the system.