This chapter discussed troubleshooting
software. Some of the important concepts to retain from this chapter
include the following:
- Steps to take to determine if the troubleshooting issue is with
the hardware or the software.
- Problems specific to the operating system.
- Upgrading issues and using the error messages and log files to
determine the problem.
- The six Registry files that contain all the system configuration
information. Understanding the Registry HKeys will help to
troubleshoot and maintain the computer.
- The print spooler refers to the process of loading documents
into a buffer until a network printer is ready to print.
Troubleshooting problems relating to the setup or configuration
and the print driver.
- Troubleshooting error messages specific to network applications.
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