Summary
This chapter discussed troubleshooting methods, including tips and tricks to solve computer problems. The student learned several steps to effectively troubleshoot computer problems:
  • Approach the situation with a plan.
  • Understand and follow the troubleshooting cycle.
  • Remember that the most important step is gathering information, either through diagnostic tools or the end user.
  • Approach the problem with patience.
  • Never assume that the correct solution can be guessed. Let the troubleshooting cycle run its course.

The next chapter details troubleshooting basics for computer software. The steps to determine the cause of specific problems and the steps to follow to resolve hardware problems are detailed.