| Documenting is the final step of the troubleshooting process. It is important to always document all of the changes that were introduced to the system as a result of solving one problem. This record can be the starting point for troubleshooting any future problems. Very often, solving one problem might introduce another problem. It is also a useful record because it can lead to the elimination of an entire set of suspect problems. Documentation over time tracks all the changes or modifications made to a system. The next time there is a problem with the system it could be repaired by different sets of technicians. This often happens in large corporate environments. Records of previous repairs are invaluable troubleshooting tools in these situations. They educate the technician on the previous state of the machine. |