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Verifying that the problem is solved is
step five in the troubleshooting cycle. After the technician implements the
solution, they are responsible for verifying that the system is
operating correctly. The technician can run diagnostic tests, visually
inspect, and listen to verify that the system is running properly.
Then, the technician must verify with the end user that the problem
has been fixed. The first goal of a service technician is to ensure
that the end user is satisfied.
If the system is operating properly, then the troubleshooting cycle ends successfully. If the system is not running correctly, the troubleshooting
cycle will continue. The technician will be required to undo any
changes made to the system and return to the beginning of the
troubleshooting cycle. The technician has the freedom to return to
the troubleshooting cycle at any step. Each individual
circumstance will dictate to which step the technician needs to
return. If the technician needs more information, go back to
identifying the problem (step one).
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