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Effective troubleshooting uses techniques
to diagnose and fix computer problems. A series of logical steps
speeds up the troubleshooting process. Rarely will simply guessing
potential solutions for a problem work. It is best to use the
troubleshooting steps.
Troubleshooting is a cycle. It starts with identifying
(stating) the problem. After the problem is identified,
information has to be gathered to begin defining the causes. Next,
a solution is developed and implemented. Finally, it is verified
that the solution worked. If the problem is resolved, the troubleshooting
cycle ends with documenting the solution. If the problem is not
resolved, then the cycle starts over and the process repeats until
a solution is found. Figure
The sections that follow detail each step of the
troubleshooting cycle.
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displays the process of troubleshooting. Figure
is a drag and drop activity for the steps of the Troubleshooting
Cycle. This will aid with the memorization and familiarization of
the troubleshooting steps.